Frequently Asked Questions
FAQs
Quick Answers to Common Health Questions
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Getting started is simple. Create an account on our platform and securely upload your medical information, including labs, imaging, medications, and health history.
After completing your intake, you’ll choose one of two consultation pathways based on your needs. Once selected, your visit will be scheduled and reviewed by a board-certified nephrologist.
Yes, we accept most major insurance plans for telehealth visits. Coverage varies by plan and state. Self-pay options are also available for patients who prefer transparent, upfront pricing.
To provide the most accurate kidney-focused care, we recommend uploading:
•Recent lab results (kidney function, urine studies, blood work)
•Imaging reports (ultrasound, CT, MRI if applicable)
•A current medication and supplement list
•Relevant medical records or prior nephrology notes
•Your PCP or referring clinician’s information
Our AI-powered system organizes your data to help your nephrologist prepare in advance.
After submitting your information, you can choose between:
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•Live Telehealth Visit: A scheduled video visit with a nephrologist to discuss your condition, review results, and create a treatment plan together.
Each option is designed to fit different levels of complexity and patient preference.
Our platform is primarily telehealth-based, allowing patients to receive expert kidney care from home. This model enables faster access, longer reviews, and continuity of care without the need for in-person visits.
If medication is indicated, prescriptions can be sent electronically to your preferred pharmacy.
Refill requests can be submitted through the platform and are typically processed within 3-5 business days, depending on the medication and clinical situation.
We provide comprehensive virtual nephrology care, including:
•Chronic kidney disease (CKD) evaluation and management
•Hypertension related to kidney disease
•Kidney stone evaluation and prevention
•Abnormal labs and early kidney risk assessment
•Electrolyte and fluid balance disorders
•Medication review and kidney-safe prescribing
•Second opinions and care coordination with your primary clinician
Our approach combines AI-driven data organization with physician-led decision making for personalized, high-quality kidney care.